Shipping Policy

Shipping Methods and Costs

Shipping costs are calculated based on the shipping method selected and the delivery address provided during checkout.
Retro Studio offers various shipping options, including standard, expedited, and international shipping. Shipping costs will be clearly displayed before checkout.
International customers are responsible for any customs duties, taxes, or fees that may be applied by the destination country. Retro Studio is not responsible for customs-related delays.
Once your order has been shipped, you will receive tracking information via email or through your account.
Retro Studio is not liable for tracking errors or delays caused by third-party carriers, though we will assist in resolving any issues to the best of our ability.

Estimated production times are provided at the time of order confirmation. Production timelines are typically 1-3 business days and are subject to change depending on order volume, complexity, or unforeseen circumstances.
Delivery times are estimates and may vary depending on the shipping method chosen and the destination. Retro Studio is not responsible for delays caused by third-party carriers, such as postal or courier services.
Delivery times for international orders are estimates and may vary based on customs processing and other factors.

Retro Studio is not responsible for lost or damaged packages once they have been handed over to the carrier. If your order is lost or damaged in transit, please contact the carrier directly to file a claim.
If the damage or loss is identified before the shipment leaves Retro Studio, we will promptly work to resolve the issue by offering a replacement or refund.
Customers are responsible for providing accurate shipping information at the time of order. Retro Studio is not responsible for delays or misdeliveries caused by incorrect or incomplete address details.
If an order is returned due to incorrect shipping information, customers may be required to pay additional shipping fees to have the order resent.